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12+ Years of Proven Growth With Top Global Businesses

Here’s why businesses choose us

  • Cut costs, not capability Save up to 70% compared to local hires. Get the same talent, same quality, at a fraction of the cost.
  • Dedicated team. Total control. Your offshore staff work exclusively for you. Your tools. Your processes. Your way.
  • People-first. Always. Real relationships with your team, and with us. High-touch support built on trust and alignment.
  • Flexible growth, built in Start with one. Scale to 100. Our flexible model grows with your business needs.
  • High engagement. Low turnover. We invest in your team's growth and culture. Result: They stick around and perform like in-house staff.
  • Premium infrastructure. Zero friction. 8 offices in Manila. Top-tier data security. 24/7 IT support. Everything handled so you can focus on business.
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Why the Philippines is regarded as the BPO capital of the world

850,000+ annual graduates, #2 in Asia for Business English, and cultural alignment that actually works – here's why smart companies choose Filipino talent:v

  • Deep Talent Pool: 850,000 university graduates annually – skilled professionals ready across every business function
  • Teams That Stay: Exceptional loyalty and retention rates – build a second HQ, not a revolving door
  • Zero Communication Barriers: #2 in Asia for Business English with neutral accents your customers will love
  • Cultural Alignment: Western work ethics and values mean seamless integration from day one
  • Proven at Scale: Trusted by startups to Fortune 500s – this isn't theory, it's tested reality
  • 70% Cost Savings: Enterprise-level talent at a fraction of local costs – reinvest in growth, not payroll

Your competitors are already leveraging global talent to drive growth and reduce costs. Are you?

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Hear from our clients

Achieved $3.4M in annual savings

Challenge:

Australia's leading meal kit provider needed to scale rapidly during explosive growth while managing escalating support costs.

Solution:

Built a world-class offshore support hub through Satellite Office's Build-Operate-Transfer model, creating a dedicated team that seamlessly integrated with HelloFresh's operations.

Result

Achieved $3.4M in annual savings with faster response times and higher customer satisfaction scores, before successfully transitioning the entire operation in-house.

How we scaled to 67 offshore staff

Challenge:

This IT services provider was sceptical about offshoring but desperately needed to scale quickly without sacrificing quality or breaking the budget.

Solution:

Started cautiously with just 10 offshore roles to test the model, then rapidly expanded across six business functions as confidence grew.

Result

Scaled to 67 offshore staff within 12 months, achieving better retention rates than their Australian team while improving customer satisfaction and response times.

We achieved 3x higher productivity per agent.

Challenge:

Fast-growing HealthTech business struggling to handle surging digital support volumes while maintaining quality patient care standards.

Solution:

Built a dedicated offshore messaging team handling 80% of all chat and email interactions, allowing onshore staff to focus on voice support.

Result

Achieved 93.9% customer satisfaction, 97% team engagement, and 3x higher productivity per agent compared to voice channels—all within 12 months.

Wait times plummeted by 99%

Challenge:

Australia's leading pet retailer faced overwhelming customer wait times and burnt-out local staff unable to keep pace with demand.

Solution:

Created a dedicated offshore CX team that became a true extension of Petbarn's culture, working within the same systems and processes.

Result

Wait times plummeted by 99%, customer satisfaction soared to 98%, and the team scaled to nine specialists including a supervisor—transforming their weakest channel into their strongest.

How we saved $2.9M annually

Challenge:

One of Australia's fastest-growing eCommerce platforms needed to scale aggressively while controlling runaway operational costs.

Solution:

Started with just four offshore staff and strategically expanded across customer service, finance, IT, and marketing functions.

Result

Scaled to 60 offshore employees, slashing back-office costs by 71% and saving $2.9M annually while maintaining premium service standards.

How we saved $1M annually

Challenge:

Global software leader needed 24/7 support coverage across multiple time zones without tripling their workforce costs.

Solution:

Built a multi-functional offshore team starting with six support roles, expanding strategically across IT, finance, HR, and operations.

Result

Grew to 24 offshore staff saving $1M annually, achieved seamless 24/7 global coverage, and created perfect cultural alignment with Australian HQ.

How we saved $3.8M annually

Challenge:

Premium furniture retailer facing rising labour costs and talent shortages while needing to maintain luxury service standards globally.

Solution:

Built an offshore capability across six critical business functions, from customer service to finance, with branded workspaces reflecting their premium positioning.

Result

Scaled from 5 to 91 staff in three years, saving $3.8M annually while actually improving customer experience metrics and freeing local teams to focus on innovation.

We achieved 0% staff turnover

Challenge:

Food advertising platform operating with fragmented support across time zones, creating inefficiencies and inconsistent service delivery.

Solution:

Centralised operations into a single Philippines hub that became their "second HQ" rather than just an offshore team.

Result

Achieved 0% staff turnover over 5 years, delivered 24/7 support coverage, and empowered the team to drive innovation including developing entirely new data products offshore.

How much could you really save?

Offshoring with Satellite Office doesn’t just reduce costs — we transform your ability to scale. On average, our clients save up to 70% per role, all while improving performance and retention.

Common Roles

PH Hourly Cost vs
U.S. Hourly Cost

Customer Care Agent

$8/hr vs $28/hr

Accounts Receivable Officer

$13/hr vs $35/hr

Payroll Accountant

$13/hr vs $42/hr

SEO Manager

$21/hr vs $49/hr

Bookkeeper

$15/hr vs $35/hr

Desktop Support Specialist

$11/hr vs $36/hr

Graphic Designer

$15/hr vs $35/hr

Web Developer

$23/hr vs $57/hr

Senior Java Developer

$18/hr vs $60/hr

Looking for more roles?

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All savings are approximate based on fully loaded employment costs in the US vs total
outsourcing solution via Satellite Office. Contact us for more pricing on other roles.

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Our 5-step process

Fast. Proven. Quality-Led.

1

Chat
with us

Start with a free, no-obligation call. Ask all your offshoring questions.

2

We find
talent

We source the best talent to match your exact job brief.

3

You pick
your team

You meet top candidates and decide who to hire.

4

We handle setup

From IT to HR, we get them ready to go.

5

Full ongoing support

We stay involved and support your growth.

Glen

VP of Customer Experience of an Online Pet Store

Our team in the Philippines is an extension of our Sydney team and that wouldn't be possible without the support from Satellite Office.

Michael Foertsch

Business Manager, Professional Advantage

We're more than happy to recommend Satellite Office to any organisation looking to offshore.

Louise

Global Head of Human Resources of a Financial Services Company

Satellite Office has been instrumental to our growth. They've helped us expand our team by finding high-quality offshore talent that otherwise would have been challenging to source locally.

Scott Henderson

CEO, QEnergy

Satellite Office has the flexibility, the people and the experience.

Michael Connerley

Customer Success Manager, SiteMinder

Compared to all of the other companies that we looked at for outsourcing, Satellite Office offered the most value for what we were looking for.

Damien O'Neill

COO, AdTorque Edge

Communication has always been one of their main skills as well, as they're very open and clear.

The Bulletproof Offshore Playbook: From skeptic to savings in 7 steps

Stop overpaying for local talent. This 7-Step Roadmap reveals exactly how companies built dedicated offshore teams that saved millions while scaling faster.

What You’ll Learn

This practical, step-by-step guide covers

  • The 70% Savings Reality 
    Actual salary comparisons showing $60K-$87K saved per role annually 
  • Your Offshore Dream Team Blueprint 
    Which roles deliver maximum ROI (developers, designers, analysts, and more)
  • The 7-Step Implementation Checklist
    Navigate contracts, data protection, and employment law without legal Build your business case, gain buy-in, and launch in under 60 days
  • Real Success Stories
    How companies saved $3.4M, cut costs 70%, and scaled operations faster
Download Your Free Checklist

We're a people-first organisation, built on trust

Because happy teams build stronger businesses we believe in treating our outsourced staff the same way you'd treat your own local team — with care, respect, and real support.

  • State-of-the-art workspaces and hybrid flexibility
  • Health & wellness initiatives
  • Best in class learning and development program

Still unsure? Let's talk it through — no pressure, just clarity.

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Here's what many businesses get wrong about offshoring

Offshoring can be transformational — but it needs to be done right. In this quick video, we break down the key steps to building a high-performing offshore team and what missteps to avoid.

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Not sure if offshoring is right for you?

We hear that a lot — here's what you should know.

Worried about losing control?

Concerned about quality or performance?

Think offshoring is too complex to start?

Burned by outsourcing before?

Still unsure? Let's talk it through — no pressure, just clarity.

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Certified by leading industry bodies for our commitment to excellence

Let's Discuss Your Hiring Needs

Not sure if offshoring is right for you? Send us a message for pricing or more information, and our team will get back to you within one business day to chat about how we can support your staffing needs.

Questions? We've got answers.

1. Why choose Satellite Office?

2. How is this different from traditional outsourcing?

3. How much can I actually save?

4. Can I start small?

5. What roles can I offshore?

6. How do you ensure quality and performance?

7. Will I lose control over my team?

8. Is offshoring right for my business?

9. What hours of operation would my team work? Can it be the same as my local team?

10. How does your pricing work?

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